Please take a look at the sections below to find the answers you’re looking for. If you can’t find what you’re looking for or have additional questions, please don’t hesitate to contact us. We’re always here to help!
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Last updated: July 2025
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1. The Vending Experience
What is your refund policy?
We want you to be completely satisfied with your purchase, so we accept refunds on all fragrance sprays that are unsuccessful or fail within 30 days of the purchase date. To start a refund, please contact us directly founder@luxfragrancestation.com. *Disclaimer* We do not refund a spray if you are not satisfied with the "smell" of the fragrace.
How do I use the vending machine?
Using the vending machine is simple:
Step 1: Browse the displayed fragrances & select your preferred scent on the touchscreen.
Step 2: Make your payment using card, or Apple Pay.
Step 3: Move your preferred scent location to the nozzle.
Step 4: Press the button and smell great!
Where are the vending machines located?
Our vending machines are currently located in Indooroopilly Shopping Centre, with more luxurious locations coming soon. Follow us on social media for updates!
What payment methods are available?
We accept major credit/debit card & mobile wallets like Apple Pay and Google Pay.
What brands are available?
Our machines feature a mix of iconic classics and modern luxury fragrances. The selection varies based on location, and will change often! Ensuring a fresh experience every time.
What should I do if a vending machine is out of a specific fragrance or if the machine isn’t working properly?
We strive to ensure all our LuxFragranceStation vending machines are fully stocked and functional. However, if you encounter a machine that is out of your desired fragrance or not operating correctly, please let us know immediately through our website or email us at info@luxfragrancestation.com. We will address the issue as quickly as possible and can direct you to the nearest machine with availability. Your feedback helps us maintain our high standards of service.
2. Decant Questions
Are your decants authentic?
Yes — every decant is 100% authentic and sourced directly from original designer or niche bottles. We never sell fakes, dupes, or reformulations.
How long will each decant last?
A 3ml decant will typically offer 30-40 sprays. 5ml typically offers 50-65 sprays, and our 10ml will give around 100-130 depending on how you use it — great for a few weeks of wear or to test across different moods.
Do you offer returns or exchanges?
Due to hygiene and sanity reasons, we don’t accept returns on decants. But, in the case of any issues with your order, we’ll always make it right.
Are your decants spray or dab-on bottles?
All our decants come with fine mist atomizers — so you can spray, layer, and wear them just like a full-size bottle.
How should I store my decants?
All decants are stored at a controlled 16.5°C to maintain peak quality and scent integrity. We recommend keeping your decants in a cool, dark place (like a drawer) to preserve them further. Avoid heat and direct sunlight.
How are the fragrances packed?
Each decant comes in a labelled, leak-proof glass vial with a spray top, packed securely to preserve the scent and ensure the best experience.
Can I choose the size of the decant?
Yes! All scents are available in 3ml, 5ml, and 10ml options. Perfect whether you're just curious or ready to fall in love.
Are these gender specific or unisex scents?
We offer a mix! Many of our fragrances are genderless or loved by all. You can filter by vibe, not just labels.
Can I get these as a gift for someone?
Absolutely! Decants make amazing gifts. Choose your scents and we’ll package them beautifully — ready to impress.
3. Payment Questions
What payment methods do you accept?
We accept a variety of payment methods including credit cards (Visa, MasterCard, American Express), PayPal, Shop Pay, Google Pay and Apple Pay.
Do you offer installment payment options?
Yes, we offer installment payment options for certain purchases. Please check our website or contact our customer service for more information.
Is my payment information secure?
Yes, we take the security of our customers' payment information seriously. All transactions are processed securely and we use industry-standard encryption technology to protect your information.
Can I save my payment method for later?
Yes, If you use Shop Pay, you can securely save your info for a faster checkout next time (completely optional).
4. Shipping Questions
How long does shipping take?
Shipping time varies depending on your location and the shipping method you choose. Please refer to our shipping policy for more details.
How much does shipping cost?
Shipping cost depends on your location and the shipping method you choose. Please refer to our shipping policy for more details.
Do you offer free shipping?
Yes, we offer free shipping on orders above a certain amount. Please refer to our shipping policy for more details.
Do you ship internationally?
Currently we ship within Australia, but we’re working on expanding — follow us on socials for updates!
5. Contact Questions
How can I contact customer service?
You can reach our customer service team by emailing info@luxfragrancestation.com.
How can I provide feedback?
We welcome and value your feedback! You can leave us a message through our contact page on our website, or email us at info@luxfragrancestation.com.
Do you have a physical address?
No, all of our products are sold online and handled with care within our quarters.
